Conditions of visits

It is essential to show the confirmation voucher (printed or through your mobile phone), to our staff the day of the visit. This voucher is valid as payment receipt.

The cancellation of the reservation, once confirmed, will involve some expenses:


A. - Services / General visits (except Alhambra and Generalife):
  • Cancellations made  more than 72 hours prior to the time of service, will be refunded except € 8 for management expenses.
  • Cancellations made less than 72 hours in advance will not have any refund.
  • NOT SHOWING UP OR ARRIVING LATE AT THE TIME INDICATED AT THE MEETING POINT IMPLIES THE LOSS OF THE RIGHT OF THE VISIT AND THE NON-RETURN OF THE AMOUNT OF THE SERVICE.
  • Cancellations and modifications of reservations must be requested in writing from your customer area.

B.- Visits to Alhambra and Generalife:
1. Private Visits Alhambra:
  • The amounts delivered for tickets and their management will not be refunded.
  • Cancellations made less than 72 hours in advance, will not have any refund.
  • NOT SHOWING UP OR ARRIVING LATE AT THE TIME INDICATED AT THE MEETING POINT IMPLIES THE LOSS OF THE RIGHT OF THE VISIT AND THE NON-RETURN OF THE AMOUNT OF THE SERVICE.
2. Daily visits in Group / Regular tour:
  • Cancellations 15 days before your visit will be reimbursed except for 8 € for management expenses.
  • Cancellations made less than 15 days before your group visit, will not have any refund.
  • NOT SHOWING UP OR ARRIVING LATE AT THE TIME INDICATED AT THE MEETING POINT IMPLIES THE LOSS OF THE RIGHT OF THE VISIT AND THE NON-RETURN OF THE AMOUNT OF THE SERVICE.
3. Documentation and identification:
  •  You must keep entry during the entire itinerary. In case of loss you can not continue with the visit.
  • It is COMPULSORY to take your documentation (ID / Passport) on the day of the visit. If the information provided does not match the visitor's, the Alhambra may prevent access to the monument.
  • In case of requesting identification data to make the visit to the Alhambra and Generalife, you will have 24 hours to provide them or the reservation will be canceled, in this case a charge of 8 euros will be applied for processing costs.

As established in Article 44 of Law 7/1996, of 15 January, on the Ordinance of Retail Trade, we inform you that our products, given their special nature, are not subject to the right of withdrawal.

By registering for our visits, you fully accept the General Conditions and the content of what is published on this website, which are your commitment to us and ours with you.

In the event that the organizing company is forced to suspend the contracted service, the amounts charged will be immediately returned, offering customers the alternative dates available. No compensation shall be payable.

The information contained in this website, such as itineraries, schedules, are true at the time of publication of this website, any alteration or change since its publication, inaccuracy or variation cannot be considered as misleading advertising of the organizing company.

In case of any variation in any visit, this will be informed at the time of booking or at the beginning of the service, being the valid and definitive information provided by the guide at the beginning of the visit. Any of the places foreseen within the development of each visit, may be replaced by another of similar category or characteristics, if special circumstances or force majeure forces us to do so.

In the event that the organizing company is forced to suspend the contracted service, the amounts charged will be immediately returned, offering customers the alternative dates available. No compensation shall be payable.

The abandonment or separation of the group during the visit, for reasons not attributable to the Organization, entails the loss of any claim right.

On regular visits, if there is no possibility of making a group in one language, sometimes the visit could be in two languages.

Please note that visits that require transportation may take a few minutes due to traffic.

This company as well as the collaborating companies, are not responsible for the expectations that could originate in the accesses of the monuments to visit, or for the organization and / or internal management of the monument.

According to our privacy policy, depending on the contracted service, your personal data as well as your credit card details may be transferred to other collaborating companies.

If you contract with us for the rental of audio-receiver systems (bookyouraudio), in case of loss of any of the equipment, you will have to pay 45 € for each receiver and 5 € for each headset.

For any issue arising from the interpretation or application of the conditions contained in this website and for compliance with the obligations arising from the acceptance thereof, both the client and the organizing company submit to the jurisdiction and competence of the courts of the city where the service is developed, renouncing any other jurisdiction.

OFFICIAL GUIDES OF POMEGRANATE
Alhambra Valparaíso Ocio y Cultura S.L.
C.I.F.: B-18609719.
"Tourist Services Company - Guided tours"
C/ SAN ANTON, 72 , Ed. Real Center, 1º Izquierda - LOCAL 39. 18005. Granada. Spain.
Telephone: +34 958 918 029  - Mobile: +34 677 417 790.

 All rights reserved.